1. Overview
At MZH Essentials, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, our Refund and Returns Policy outlines the conditions under which you may return the item and receive a refund.
2. Returns
Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of receiving your purchase.
Non-returnable Items: Certain types of goods are exempt from being returned, including perishable goods, personalized items, and health and personal care items. Sale items and gift cards are also non-returnable.
Return Process: To initiate a return, please contact our customer service team at [Your Contact Information] with your order number and details about the product you wish to return. We will provide instructions on how to return your item.
Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
Partial Refunds: Partial refunds may be granted in certain situations, such as when an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Information].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Contact Information] and follow the instructions provided.
5. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.
6. Contact Information
For any questions related to refunds and returns, please contact us at: